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How do I get my picture to you for a custom ornament?
Will I get my picture back?
Do you combine shipping?
Do you paint anything other then ornaments?
Why does it take so long to get my ornament?
When do you stop taking new orders for Christmas?
How do I care for my ornament?
Can I order ornaments any time of the year?
How long does it take you to create an ornament?
How long will it take to get my order?
Will I have it by Christmas?
Do you ship out of the US mainland?
What is the cut off date to make orders for this Christmas ?


How do I get my picture to you for a custom ornament?
If paying by Money order or doing local pick up you will mail me your picture(s) with your payment as well as a copy of your order. If paying by paypal you can either email me a copy of the picture, please be sure that it is a clear, COLOR picture of the subject. Or you can simply mail it to me in an envelope.

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Will I get my picture back?
Yes if you mail me a photograph I will mail it back to you with your ornament(s)

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Do you combine shipping?
Yes. Shipping can be combined only for ornaments going to the SAME ADDRESS. if you are mailing to different address then each address is a separate shipping cost. Here is a simple break down of the combined chipping charges. 1 ornament - USPS priority mail $7 2- 4 ornaments going to the SAME address. It is $11 USPS flat rate priority mail for each shipment. 5-6 ornaments to the SAME address. It is $15 USPS flat rate priority mail Anything over 6 ornaments must be shipped in a second box and is charged for shipping accordingly. For combined shipping discount (the site does not have a way to enter it when you check out) place your order and wait for an invoice from me/ paypal to pay so that I can add your discount to the invoice.

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Do you paint anything other then ornaments?
Yes. Stretched canvas' are also available in a number of sizes. Feel free to ask about their availability and costs.

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Why does it take so long to get my ornament?
Each order is custom made when purchased, nothing is premade. If you see something listed as pre-created it was something I made and decided to sell afterward. Also at peak holiday season (after Nov 1st) I can receive many orders in one day. All of which are created in the order I receive them, simply you must wait your turn.

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When do you stop taking new orders for Christmas?
Dec 10th is when I stop taking new custom orders for Christmas. But I insist that you contact me before ordering after the first of Dec. This way if I already have many orders to complete and I do not feel that I can get it to you before Christmas I can let you know. Some seasons I may have 30 ornaments ordered the first week in Dec, and I do not want to take someones order and not be able to get it to them in time. The Dec 10th finial cut off allows me time to create gifts for my own friends and family. Pre-created items listed are not included in this and are available all the time.

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How do I care for my ornament?
Each ornament comes with it's own care card. Giving you detailed cleaning instructions for your ornament.

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Can I order ornaments any time of the year?
Yes! and actually I recommend that if you know what you want to order during the "off" season to order it then. Not to wait until the holidays to order it please. This way it will be easier for me to complete and you will receive the order in less time then if you ordered it during the peak Holiday season. A time when I can be working on up to 12 different ornaments at one time.

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How long does it take you to create an ornament?
Really it depends on the subject. Butt it can take on average 3-4 hours to create a pet to 10-15 hours to create some of the more elaborate house ornaments, not including drying time.

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How long will it take to get my order?
All orders are custom made at the time of purchase. It takes roughly 2-3 weeks from the time I receive your PHOTOGRAPHS (not your payment this is important for fokes who pay via paypal and mail photos). Large number of item orders may take long depending on what other orders I have at the time.

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Will I have it by Christmas?
If you order during the busy holiday season (after Nov 1st) and I tell you that you will have it by Christmas you will. It may be close due to back ups at the postal department but you will have it. I have been doing this a long time and can tell by the subjects ordered roughly how long it will take me to create the ornament. Thus knowing weather or not you would be able to get it on time.

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Do you ship out of the US mainland?
Yes but please email ahead for your shipping costs first. It is much more expensive to mail outside of the lower 48 and each order must be figured individually based on the address it will be mailed to.

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What is the cut off date to make orders for this Christmas ?
DO NOT ORDER A CUSTOM ORNAMENT AFTER DEC 1ST WITHOUT CONTACTING ME FIRST. I may not be able to complete your order in time of you do. Orders are created as the come and I will not take orders that I do not feel I will have time to create in time for the holiday.

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Last Updated: 25 Oct 2013 20:32:20 PDT home  |  about  |  terms  |  contact
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